Licensing for Equipment in
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LIC-CTS-MAN-100 Cisco Support
CON-ECDN-CTSM100
Annual Contract - Support for LIC-CTS-MAN-100 - SMARTnet SWSS TelePresence Essential Operate Service 8 x 5 x NBD, Cisco Smartnet SWSS - Application and Software Support with Updates - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Software Support Service SWSS
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-ECEN-CTSM100
Annual Contract - Support for LIC-CTS-MAN-100 - SMARTnet TelePresence Essential Operate Service - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Cisco Smartnet SWSS - Application and Software Support with Updates - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Software Support Service SWSS
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- One Hour Response Time
- 8 Business Hours, 5 days a week Support
- 4 Hour Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-EC4N-CTSM100
Annual Contract - Support for LIC-CTS-MAN-100 - SMARTnet TelePresence Essential Operate Service 24 x 7 4 Advance Replacement, Cisco Smartnet SWSS - Application and Software Support with Updates - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Software Support Service SWSS
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- One Hour Response Time
- 24 Hours, 7 days a week Support
- 4 Hour Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-ECEO-CTSM100
Annual Contract - Support for LIC-CTS-MAN-100 -
CON-EC4T-CTSM100
Annual Contract - Support for LIC-CTS-MAN-100 -
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