Support Contract Cisco SMARTnet Solution Support - No Engineer - Fault reporting 8 Hours a day, 7 days a week - Hardware replaced by Next Calandar Day - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next calandar day.
- One Hour Response Time
- Next Calandar Day NCD
- 8 hours a day, 7 days a week
- NCD Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
Support Contract Cisco Solution Support - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced by Next Business Day - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Soln Supp SSSNT 8x5xNBD
- Cisco Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
Support Contract Cisco SMARTnet Solution Support - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
- One Hour Response Time
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
Support Contract Cisco SMARTnet Solution Support - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 4 Working Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
Support Contract Cisco SMARTnet Solution Support - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 2 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 2 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 2 Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
- SLA Not available at all locations
Support Contract Cisco SMARTnet Solution Support - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 working hours
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- 4 Working Hours Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
Support Contract Cisco SMARTnet Solution Support - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 hours
- One Hour Response Time
- 24 hours a day, 7 days a week
- 4 Hours Hardware Replacement
- 4 Hours Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
Support Contract Cisco SMARTnet Solution Support - Engineer to install hardware- Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 2 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 2 hours
- One Hour Response Time
- 24 hours a day, 7 days a week
- 2 Hours Hardware Replacement
- 2 Hours Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
- SLA Not available at all locations