SMARTnet 8 x 5 x NBD
Cisco SMARTnet is available in a number of different cover levels, however the most popular is the 8X5XNBD support level.
8X5XNBD is the most cost effective service level and provides:
Fault reporting 8 Hours a day, 5 days a week - Hardware replaced by Next Business Day - No Engineer - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
8x5 NBD is marginally more expensive that Softnet or Software Only SMARTnet but provides for next business day replacement of faulty hardware