QPS-LSU-RH-TIER3

Per LSU Upgrade to CPS

QPS-LSU-RH-TIER3 End of Support Date (EOS):

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QPS-LSU-RH-TIER3 Cisco Support

CON-PREM-ASR09912

Annual Contract - Support for QPS-LSU-RH-TIER3 - Cisco SMARTnet - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Software Support Major and Minor Updates - Hardware replaced within 2 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com

  • Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer within 2 hours.
  • One Hour Response Time
  • 24 hours a day, 7 days a week
  • 2 Hours Hardware Replacement
  • 2 Hours Onsite Engineer
  • Extended access to cisco.com
  • Most equipment can be covered
  • SLA Not available at all locations

CON-SAS-QPSLIER3

Annual Contract - Support for QPS-LSU-RH-TIER3 - Cisco_Smart Net Software Application Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com

  • Provides major and maintenance releases of Cisco IOS software, Software Application Support, 24 x 7 access to Cisco Technical Centre (TAC)-Extended Access to Cisco.com
  • One Hour Response Time
  • 24 hours, 365 days
  • Minor Software Upgrade (upon request) & enhancements
  • No Hardware Replacement
  • No Onsite Engineer
  • Most equipment can be covered
Cisco Support

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