SVC-SD-SBRAPP-GEE

Software Support/Same Day Hardware

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Juniper Support

SVC-SD-SBRAPP-GEE, Juniper JCare - Juniper Care SameDay Support for SBR Global Ent. Edition Appliance

Alternative Juniper Support Solutions

SVC-COR-SBRAPP-GEE

Annual Contract

Juniper JCare Software Support provides 24X7 access to Juniper technical support (TAC), software updates and upgrades, and access to Customer Support Center web services.
24 hours a day, 7 days a week
No Hardware Replacement
Access to Juniper TAC
No Onsite Engineer
Most equipment can be covered
All JCare contracts are subject to availability

SVC-ND-SBRAPP-GEE

Annual Contract

Juniper Care Next Day provides 24X7 access to technical support (TAC), software release, and online support, Junos Space Service Now and next business day hardware replacement.
24 x 7 x 365 Software Support
Next Business Day Hardware Replacement
Access to Juniper TAC
No Onsite Engineer
Most equipment can be covered
All JCare contracts are subject to availability

SVC-NDCE-SBRAPP-GEE

Annual Contract

Juniper JCare Next Day Onsite provides 24X7 access to technical support (TAC), software release, online support, Junos Space Service Now , next business day hardware replacement and a technician to replace faulty parts.
24 x 7 x 365 Software Support
Next Business Day Hardware Replacement
Next Business Day Onsite Engineer
Access to Juniper TAC
Most equipment can be covered
All JCare contracts are subject to availability

SVC-SD-SBRAPP-GEE

Annual Contract

Juniper Care Same Day provides 24X7 access to technical support (TAC), software release, online support, Junos Space Service Now and same day 4-hr hardware replacement.
24 x 7 x 365 Software Support
4 Hour Hardware Replacement
No Onsite Engineer
Access to Juniper TAC
Most equipment can be covered
All JCare contracts are subject to availability

SVC-SDCE-SBRAPP-GEE

Annual Contract

Juniper Care Same Day Onsite provides 24X7 access to technical support (TAC), software release, online support, Junos Space Service Now and same day 4-hr hardware replacement.
24 x 7 x 365 Software Support
4 Hour Hardware Replacement
4 Hour Onsite Engineer
Access to Juniper TAC
Most equipment can be covered
All JCare contracts are subject to availability

SVC-NDS-SBRAPP-GEE

Annual Contract

Juniper Care Next Day Ship provides 24X7 access to technical support (TAC), software release, and online support, Junos Space Service Now and next business day hardware replacement.
24 x 7 x 365 Software Support
Next Business Day Ship of Replacement Hardware
Access to Juniper TAC
No Onsite Engineer
Most equipment can be covered
All JCare contracts are subject to availability

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